Deciding between generic AI tools and bespoke solutions presents a significant strategic dilemma for local government operations. It's not just about choosing technology; it's about aligning with the unique needs and processes of each local authority. We advocate for a balanced approach that utilises the strengths of both generic and bespoke AI tools.

Generic AI solutions like Microsoft's Copilot offer broad applicability and promise immediate impact across various council functions. However, the one-size-fits-all nature of these tools might not fully meet the specific needs of individual councils, highlighting the need for bespoke AI tools designed to address unique challenges and objectives.

Developing a bespoke AI solution, like EHCP Plus, can be resource-intensive but allows for unparalleled customisation and deep integration into local government operations,  transforming service delivery and efficiency.

The best strategy involves a mix of generic and bespoke AI tools. Starting with a clear understanding of the challenges and goals, councils can identify where each type of tool adds the most value. This approach encourages collaboration and leverages local expertise, ensuring AI serves as a catalyst for improvement in local government services.

This journey towards AI integration is not about choosing one type of tool over the other but about strategically harnessing the best of both to enhance local government operations, delivering more effective, efficient, and personalised services to the community.